Innovation - Learning & Development Associates


All companies’ plans reflect the importance of innovation. While there are some examples of best practice, most companies have some way to go to show how innovation is supported and encouraged across the business. We are pleased to see the innovative range of customer engagement techniques used by companies as well as the measures companies have used to help those struggling to pay their bills or in vulnerable circumstances. United Utilities, Anglian Water, Severn Trent Water and Wessex Water demonstrate an effective approach to using and facilitating markets to promote catchment management, or the competitive procurement of resources and infrastructure.

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