Quality Assurance | L&DA

Denise Riddell

IQA Director
Denise has over 35 years’ experience working within the Water Industry, both in operational and support functions and fully understands the unique pressures and issues that affect the Industry. Denise has held various roles within the Water Industry, including learning and development, contract management and customer services. She has worked to deliver a variety of initiatives, including: a range of learning and development programmes; efficient customer services processes and procedures; effective management of a range of contacts; and the implementation of new billing and work management systems. Most recently, Denise has been at the centre of designing and delivering customer service and energy and carbon training for our clients. She holds teaching and assessor qualifications.

Simon Buckingham

A Water Industry professional with over 30 years of experience in a range of roles across operations, customer service and regulatory of which 20 years were in senior management positions. These included; Regional Network Manager, Head of Service Delivery and Head of Metering, Head of Control Centre & Retail Services Delivery all with South West Water. In addition to the above Simon also has extensive programme management experience in leading a number of large multi-project programmes.

More recently, he has gained qualifications in Education and Training with an L3 Award in Education and training as well as qualifying as an Assessor with an Advanced Certificate in Assessing Vocationally Related Achievements and is an experienced trainer and assessor.

Ian Horton

Ian has worked in the Water Industry for 34 years. Over the last two years he has worked with many water companies which has allowed him to broaden his experience with the changes in technology and the individual characteristics that those companies adhere to.

The roles that he has undertaken undertook has given him a broad spectrum of experience covering Water Network, Water Production and latterly Waste Water. He is currently developing and designing training courses and carrying out assessments and IQA duties.

Michelle Hyde

IQA Co-ordinator
Michelle has 25 years’ experience in administration processes supporting SMEs in the built environment. As a School Governor for over 10 years she has a keen interest in educational policies. Michelle is also CIPD Level 3 Qualified in Human Resources.