“The trainer is very friendly [and] knowledgeable and I enjoyed learning about the history of the Water industry and learning about water treatment” (March 2022)
“I really enjoyed learning about the treatment processes and how they work etc. Having the in person sessions was great and it was so nice to have a trainer that has worked within the water industry and had so much knowledge and experiences to share” (November 2022)
“I can share processes and procedures within my team, especially for things to do with drainage and mains – especially the importance of knowing what fixtures and fittings customers have, the demand they require etc. as the modelling team genuinely require all this information to be able to determine the pressure, flow and pipesize” (November 2022)
“The delivery was informative and backed up with exercises. We walked through the Preliminary and Primary set up on the works that the course was held. This was useful and drew out a lot of useful points” (January 2023)
“Thus far we have covered preliminary and primary works. Cleaning Primary tanks popped into my head during the training and I will now be able to calculate whether the site in question can remain compliant with only one tank in operation” (January 2023)
“While quite challenging, the worked examples were excellent for helping cement learning of key concepts, particularly those related to biological treatment” (February 2023)
“Hydraulics, it was well explained and very interactive” (February 2023)
“Training was spot on, the tutor delivered the training in a calm and relaxed [manner]” (February 2023)
“Being new to waste water the treatment process was explained and I found it very informative” (March 2023)
“The group discussions were great as you got to express ideas and listen to others perspectives. They were interactive and a fun way to learn.” (January 2023)
“I found it very interesting and the pace was good” (January 2023)
“How much climate change impacts the business but it is categorised into drought, abstraction, supply resilience. Better understanding of the role the regulators play and how water companies must comply. The positive feedback of performing and then being rewarded by the regulator” (January 2023)
“Our tutor is an excellent trainer. His relaxed friendly style makes everyone feel welcome and their opinion valued.” (January 2023)
“I gained a greater understanding of the production process but also much more comprehensive than my previous level of knowledge; how filters and clarifiers work and the advantages of the newer models” (April 2023)
“Site visit once again was really good to see it in practice, I thought it was very impressive how our trainer observed that a pump was having issues based on the sound it was making, which was confirmed by a member of the course who worked on the site and was aware of the issue” (April 2023)
“I like the fact that the trainer takes it in turn to ask people how they are finding the course/ content covered. It gives everyone a chance to evenly express their opinion and ask questions.” (November 2022)
“A key learning point gained is the Big Picture, I am learning that my role is a very small part of the company’s structure but has more impact to overall efficiency.” (November 2022)
“Instructor was really engaging and supportive, ensuring that all questions asked were answered and everyone had a clear understanding before moving onto other sections of the course” (November 2022)
“I enjoyed doing the case studies linked to the work book. Doing those really helped everyone understand what was happening in the module” (November 2022)
“Learning about event management and how we plan for assets to be repaired/ impact on the network was a key learning point.” (November 2022)
“Take your time, don’t rush, keep equipment low making minor adjustments. This was a key learning point.” (November 2022)
“The most helpful training activity was the practical exercises and reading the service drawings” (November 2022)
“I found all the training helpful especially scenarios on how to use the avoidance tool and 1-2-1 demonstration” (March 2023)
“All the training was helpful, it was a good refresher after not using Cat and Genny for over a year” (March 2023)
“Great assessor very friendly and very knowledgeable.” (March 2023)
Asset Failure, Incidents and Events
“The view of incident management hierarchies in use in other businesses as it allows us to think critically about the process we have in place and modify it to include some of the strong points from the other systems.” (March 2023)
“Specifically day 2 in respect of how to manage an ongoing event, in relation to having defined plans on what denotes it as an event and to what level. Additionally, to think about what time do we declare the event to be over” (March 2023)
“Highlighted weaknesses within our current systems and particularly demonstrated some examples where out processes would fail in certain scenarios” (March 2023)
“A key learning point gained was Prevention / Review techniques Point of no return timeline” (April 2023)
“Interactive and relevant to the water industry – which I didn’t expect to be honest, massive positive” (April 2023)
“An example of how I will use this learning in my job is that I will make sure I’m always prepared to make personal notes of key actions and decisions should an incident arise” (April 2023)
“It was nice to have someone as a facilitator that actually worked in the water industry” (April 2023)
“Helpful training activities were going through the post-event review and how to avoid causing events was also quite relevant.” (April 2023)
“My key learning was enhancing relationships with the SU companies and regulators. Including vulnerable customers in letter drop content.” (April 2023)
