About US | L&DA

Glenn Jackson

Wastewater Treatment, Wastewater Network and Water Network Specialist

Institute of Water Member (IOW)

Managing Director

A Water Engineer by profession and a Learning and Development Specialist in the field of Utilities and related Engineering with over 40+ years of operational and training experience. With extensive field management, change management and project management skills and expertise in interpreting water and environmental industry training needs and in delivering large scale training interventions.

Currently MD of Learning & Development Associates Ltd and Foundation Degree Water Ltd.


Daniel King

Finance Director

A financial specialist covering a variety of industries with over 20 years’ experience. This includes costing and budgeting analysis, financial forecasting, auditing, preparation of financial statements, preparation of management accounts and discussions with clients.

Daniel also has an extensive background in taxation including VAT, Payroll, Personal Tax and Corporation Tax.


Denise Riddell

IQA Director

Denise has over 35 years’ experience working within the Water Industry, both in operational and support functions and fully understands the unique pressures and issues that affect the industry. She has held various roles including learning and development, contract management and customer services. She has worked to deliver a variety of initiatives, including a range of learning and development programmes, efficient customer services processes and procedures, effective management of a range of contracts and the implementation of new billing and work management systems. Most recently, Denise has been at the centre of designing and delivering customer service and energy and carbon training for our clients. She holds teaching and assessor qualifications.


Richard Mort

Finance & Business Specialist

Business Manager

Richard has with more than 25 years of financial, commercial and operational management experience in the water, waste, power and renewable energy sectors. He has held a number of positions within these sectors and has been engaged on utility sector projects in a variety of geographical locations.

Richard has a range of industry experience which enables him to analyse and determine the preferred approach in undertaking training roles in different environments and sectors

He is currently the Business Manager for Learning & Development Associates Ltd.