Level 5 Award in Leading Innovation within the Water and Environmental Industries – Learning & Development Associates

Two days of dynamic sessions that address the challenges faced by any organisation and provide employees with the skills and understanding that will enable them to solve problems in a new way.

Course details

Day 1 – Introduction to Innovation Techniques and Water Industry Drivers

  • What is Innovation?
  • Drivers within the Water & Environmental Industries
  • Coffee
  • Why do good ideas not always lead to sustainable results?
  • Personal skills & behaviour
  • Practical problem-solving exercise Lunch
  • Innovation techniques; mind mapping, brainstorming, fishtail analysis, Why Why Why analysis, TRIZ, Workout
  • Coffee
  • Examples of innovation in the water and environmental industries

Day 2 – Application of Innovation Techniques, Building a Business Case

  • Innovation Life Cycle; Ideation, Review & Approval, Realisation & Execute, Product Management
  • How to produce a successful Business Case
  • Coffee
  • Practical exercise in developing a business case by individual learners
  • Lunch
  • Marketing products, working with internal stakeholders
  • Further work on the proposal a nd business case
  • Coffee
  • Peer review of Business Cases
  • Completing Qualification

Learning Outcomes

  • Understand Innovation and its purpose within their organisation
  • Awareness of the drivers for innovation in the water and environmental industries
  • Understand the stages of the innovation process
  • Understand how personal skills and behaviours can promote innovation
  • Apply the principles and processes of innovation within their own role
  • Understand how to build a successful business case
  • Understand why good ideas don’t always lead to sustainable result

Simon Buckingham

Simon Buckingham is a Water Industry professional with over 30 years experience most of which have been in senior management positions in operations, customer service and regulatory. In addition he has led a number of flagship initiatives programmes in operations and customer service, introducing a number of innovative changes including; Smart Metering, Logistics, Retail Competition, Customer Service and Operations Centre Management.

Simon is an experienced trainer and assessor, having recently designed and delivered an Innovation qualification based intervention to senior managers of a major UK Water Company.

Rob Wynn

Credible and effective with extensive people management experience, Rob is passionate about the water environment & helping people & organisations understand, develop & implement strategies to manage & use this resource in the most efficient & effective way.

He has a sound water operations management background including river management, flood defence design & construction, catchment ecology, network management, leakage, new network design & construction, organisational & site level water efficiency strategy & implementation.

Extensive B2B and B2C customer service experience & a track record in strategy & policy development & implementation. Board level experience through non-executive director roles in the energy advice & human resource management sectors. Experience in setting up & developing new teams & taking business into new areas. An effective mentor, coach & facilitator, he enjoys identifying, exploring & developing synergies between people, projects & organisations.

Course Fees

Prices are per student.

Course type Training only
Virtual Learning £250 + VAT
Classroom Please contact us


Due to the COVID-19 pandemic classroom deliveries will be allocated ON DEMAND ONLY and would be held once per month from June onwards, at The Queen in Chester.

You can book an online course using our bookings system.


General information about the qualification

Ofwat through the PR19 process has made it very clear how important they consider Innovation and their expectation of water companies to demonstrate their aspiration to embrace an Innovative Culture within their organisation. To achieve this it is necessary to engage and involve everyone in an organisation, providing them with the necessary understanding and skills allowing them to be active members of an Innovative organisation.

Learning & Development Associates has substantial experience in designing and developing flexible role-focused, bespoke interventions, which provide learners from varied backgrounds with the necessary skills to better understand the principals of Innovation at a level appropriate to their roles.

Employees are almost certainly the best people to address the challenges faced by any organisation and this award aims to provide them with the skills and understanding that will enable them to solve problems in a new way. Not only does this realise the potential of talent but it also rewards the individual by being able to make a stronger contribution.

Overview of the Qualification – Main Themes

We will address the following key themes and their impact on the Water Industry as it prepares for PR19 and beyond.

  • Innovation and business performance and using innovation to improve operational processes throughout the business.
  • Financial and social benefits; efficiency, SIM, customer service, safety, resilience
  • Radical and incremental innovation
  • Innovation to gain competitive advantage
  • Creativity and innovation – what conditions and processes are required to encourage them?

Think of organisations like Apple and Virgin or even Ryanair who have truly come up with new ways of doing things in order to revolutionise their businesses. Innovation is about doing things better and also doing better things. It may not be just tinkering with what we already have, it might entail completely starting again and not being defined by anything that has gone before.

Upon successful completion of their qualification, learners will:

  • Understand Innovation and its purpose within the organisation
  • Understand the innovation process and its purpose within the organisation
  • Understand how personal skills and behaviours can promote innovation
  • Apply the principles and processes of innovation within your own role


Candidates must demonstrate the level of knowledge and/or skills described in the units. Assessment is the process of measuring a candidate’s knowledge and understanding against the standards set in the qualification. Each candidate is required to produce evidence which demonstrates their achievement of all of the learning outcomes and assessment criteria for each unit.

Upon successful completion of their qualification, learners are able to progress to further learning within the suite of Water Level 5 Qualifications – i.e. completing an Award or Certificate and topping up to Foundation Degree and on to Honours Degree.

Learners may also wish to further their ongoing personal and professional development by accessing other qualifications.


Level 5
Number of Credits 2
Guided Learning Hours 16
Course Duration 2 Days
Course pre-requisites There are no formal entry requirements for this qualification. Centres should carry out an initial assessment of candidate skills and knowledge to identify any gaps and help plan the assessment.

More Information

Please fill in the form below to request more details on the qualification and to download the qualification leaflet.

Role Suitability

This course is suitable for the following roles within the Water and Environmental Industries.

Get in touch

If you would like more information contact us using the form below or call Michelle on 07733 068671.